Subscription — your IT department for a fixed fee
One monthly payment: staff support, on-site visits, servers and Microsoft 365, contractual response times, management report and GoARKAN. The fee depends on seats and servers.
START
Office without in-house IT
up to 15
workstations
up to 8
visits / month
4 h
response
What's included
- Unlimited remote help
- E-signature, E-IMZO, my.soliq, Didox
- 5 cartridge refills a month
- GoARKAN Service Desk
- Monthly report to management
Price on requestquote in 1 business day
Get the priceMost chosen
BUSINESS
Company with servers and cloud
up to 40
workstations
up to 16
visits / month
2 h
response
What's included
- Everything in START
- Up to 2 servers, monitoring and backups
- Microsoft 365: mail, Teams, OneDrive
- GoARKAN Office: assets and stock
- Annual IT audit, −10 % on projects
Price on requestquote in 1 business day
Get the priceENTERPRISE
Company where IT is core to the business
up to 80
workstations
up to 30
visits / month
1 h
response
What's included
- Everything in BUSINESS
- Engineer at your office 1 day a week
- Up to 5 servers, firewall
- Quarterly backup restore test
- GoARKAN Digital Office with e-docs
- One Lite Telegram bot a year, −15 % on projects
Price on requestquote in 1 business day
Get the priceCompare plans in detail
| START | BUSINESS | ENTERPRISE | |
|---|---|---|---|
| Employee support | |||
| Remote help: Telegram, phone, remote access | unlimited | unlimited | unlimited |
| On-site visits a month | up to 8 | up to 16 | up to 30 |
| Response to a regular ticket | 4 business hours | 2 business hours | 1 business hour |
| Critical outage — response / restore | 1 h / 4 h | 1 h / 4 h | 1 h / 4 h |
| Scheduled engineer at your office | 1 day a week | ||
| Onboarding and same-day offboarding | |||
| E-signature, E-IMZO, my.soliq, Didox, gov portals | |||
| Cartridge refills a month | 5 | 15 | 25 |
| Servers, network, cloud | |||
| Servers covered | up to 2 | up to 5 | |
| Server monitoring | |||
| Server and Microsoft 365 backups | daily checks | + quarterly restore test | |
| Microsoft 365: accounts, mail, Teams, OneDrive | |||
| LAN and Wi-Fi | router and Wi-Fi | network and Wi-Fi | network, Wi-Fi, firewall |
| GoARKAN digital office | |||
| Service Desk: tickets from Telegram, status, history | |||
| Assets, licences, stock, contracts | |||
| E-docs with e-signature, management dashboard | |||
| Lite Telegram bot for your task | 1 a year | ||
| Control and transparency | |||
| IT infrastructure passport — handed to you | |||
| Report to management | monthly | monthly | monthly |
| IT audit with report | yearly | yearly | |
| Discount on projects | 10 % | 15 % | |
Add to any plan
Extra workstationExtra server (physical / virtual)Firewall (START and BUSINESS)Server backup and monitoring (START)Microsoft 365 / Google Workspace (START)24/7 support for critical outagesEngineer on site: extra day a week
Terms
- 12-month contract, paid monthly by the 5th. The first month is a pilot — you can leave without explanation.
- Free audit at onboarding; the IT infrastructure passport is yours.
- Not included: projects (rollouts, migrations), after-hours work, parts and licences.
- Over 80 workstations or several offices — custom quote.
Pay per job — only for what's done
No monthly fee. Call us, we fix it, you sign the act. Every job has a fixed price agreed upfront.
Call-out in Tashkent
Any number of jobs per visit
Fixed price list
200+ standard jobs, priced upfront
Hour pack
3-month hour pack, call-outs included
What we do per job
| Job | Unit |
|---|---|
| PC diagnostics and software fix | job |
| Set up a PC at a workstation: network, printers, services | workstation |
| Windows reinstall with data transfer | workstation |
| Install and configure software (up to 5) | workstation |
| New employee: account, mail, software, access | employee |
| Install E-IMZO and e-signature keys | workstation |
| Set up my.soliq.uz, Didox and other gov portals | workstation |
| Connect a printer or scanner | device |
| PC cleaning, thermal paste replacement | workstation |
| Replace parts (parts not included) | workstation |
| Install and configure a Wi-Fi router | device |
| Network port patching | port |
| Cable run up to 30 m (materials extra) | line |
| Connect and configure an IP phone | phone |
| Connect and configure an IP camera | camera |
| Network fault diagnostics and fix | job |
Terms
- Weekdays 9:00–18:00. Response within 45 minutes, arrival within 3 business hours if an engineer is free; subscribers come first.
- After hours and weekends — available by arrangement.
- Every job gets a GoARKAN ticket number, an act and an invoice.
- The price is agreed before work starts, from a 200+ item price list annexed to the contract.
Projects — fixed price for the result
Rolled out, configured, signed off. The estimate is agreed upfront and never grows without your approval.
Office and network
- Corporate Wi-Fi with controller (up to 20 APs)
- Managed switch or router configuration
- VLAN segmentation (up to 10 switches)
- LAN and structured cabling design (up to 100 ports)
Servers and data
- Server install: Windows Server or Linux
- Active Directory domain turnkey (up to 100 seats)
- File server with access control
- Virtualization: Proxmox / Hyper-V / VMware
- Veeam backup turnkey
- 1C:Enterprise server
Telephony and CCTV
- Asterisk / FreePBX IP telephony (up to 50 users)
- CCTV hardening: passwords, segmentation
Security
- FortiGate firewall policies (up to 100 rules)
- Staff VPN remote access (up to 50)
- Multi-factor authentication (MFA)
Audit and migration
- IT infrastructure audit with report (up to 100 seats, 10 servers)
- IT asset inventory (up to 100 seats)
- Mail migration (up to 100 mailboxes)
- Office move (up to 20 seats)
- Price is fixed before we start; the estimate never grows without your approval.
- Large projects — 50 % upfront, rest after acceptance. 30-day warranty on work.
- BUSINESS subscribers get 10 % off, ENTERPRISE 15 %.
GoARKAN — your company's digital office
Staff requests, asset and stock records, e-docs with electronic signature and a management dashboard — in the browser and Telegram. Already in subscriptions: START — Service Desk, BUSINESS — Office, ENTERPRISE — Digital Office.
Service Desk
up to 50 staff
Storage 10 GB · setup: configuration, data import, training
- Service Desk, Telegram bot, SLA, reports
- Assets and licences
- Stock
- Contracts and deadlines
- E-docs with electronic signature
- Management dashboard
Office
up to 150 staff
Storage 50 GB · setup: configuration, data import, training
- Service Desk, Telegram bot, SLA, reports
- Assets and licences
- Stock
- Contracts and deadlines
- E-docs with electronic signature
- Management dashboard
Digital Office
up to 300 staff
Storage 200 GB · setup: configuration, data import, training
- Service Desk, Telegram bot, SLA, reports
- Assets and licences
- Stock
- Contracts and deadlines
- E-docs with electronic signature
- Management dashboard
Turnkey Telegram bots
A bot that takes requests, collects data or notifies staff — with a fixed price and a clear deadline.
LITE
Timeline: 7 business days
- Requests, surveys, notifications, FAQ
- Integrations: —
- Support: hosting, monitoring, backups, changes
STANDARD
Timeline: 15 business days
- + roles, admin panel, reports
- Integrations: Google Sheets, 1C, CRM, GoARKAN
- Support: hosting, monitoring, backups, changes
PRO
Timeline: by estimate, from 30 business days
- + payments, user accounts, multiple channels
- Integrations: any, per spec
- Support: hosting, monitoring, backups, changes
Support covers hosting on our servers, monitoring, backups and up to 2 hours of changes a month. Portals, apps and integrations bigger than a bot are built by a dedicated team per estimate.
Pick in a minute
| Your situation | Solution |
|---|---|
| No in-house IT, up to 15 staff | START subscription |
| 20–40 staff, own server | BUSINESS subscription |
| 40–80 staff, servers, e-docs | ENTERPRISE subscription |
| Problems are rare | Pay per job |
| One-off: network, server, Wi-Fi, CCTV | Project |
| Own IT team, need order in tickets and assets | GoARKAN Office |
| Automate requests and records via Telegram | Turnkey bot |
How we price
- A quote for your company within one business day of your request. Prices in UZS, VAT-exempt.
- One framework contract for everything; an act and invoice for every job, bank transfer payment.
- Licences, hardware and consumables are billed separately per agreed spec.